The Pixar Touch The Making of a Company

The Pixar Touch is a lively chronicle of Pixar Animation Studios' history and evolution, and the "fraternity of geeks" who shaped it. With the help of visionary businessman Steve...

The Crew

The Crew recounts the intimate, personal testimonies of Wing Commander Ken Cook, who served as Bomb Aimer with the Comans crew. The audiobook specifically follows Flying Officer...

The Best Service Is No Service How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your...