Bai Banking Strategies
30.06 - The path to personalization in digital customer service
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:17:37
- More information
Informações:
Synopsis
Customer service is cheaper for banks to deliver digitally than via other channels – the trick is to do in a personalized way. Jennifer Timbrook from STAR Financial Bank joins us to discuss her Indiana-based bank’s approach to digital customer service.