Outsource Accelerator Podcast With Derek Gallimore

OA 446: Fully-Remote Customer Service Specialists - with GQ Fu of LTV Plus

Informações:

Synopsis

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/446   GQ Fu and LTV Plus GQ Fu is the CEO and co-founder of LTV Plus, an outsourcing firm specializing in customer service.  It primarily focuses on the e-commerce industry but has since expanded beyond the field. GQ and his partner are advocates of remote work and have been digital nomads themselves for some years. Their company, LTV Plus – which stands for lifetime value – is 100% remote and aims to help businesses increase the lifetime value of customers. LTV Plus aims to understand the entire customer journey to provide the best experience across channels like chat, email, text, and voice. It eventually expanded from live chat into omnichannel support. In this episode, Derek and GQ talk about remote work, the role of AI and automation in businesses, and convincing clients to try outsourcing.   References: E: gq@ltvplus.com W: LTV Plus LI: GQ Fu   Start Outsourcing Outsource Accelerator can help you tra