On Deaf Ears

Today's episode of On Deaf Ears centers on the topic of money and how to talk about cost to our clients. Dr. Caitlin Barr, the CEO of Better Hearing, Victoria and a Senior Lecturer in Audiology at the University of Melbourne, shares her expertise on this subject.   Dr. Barr explores the underlying emotions during clinician and client communication, shares real world examples, and provides solutions to improve the current practices to benefit both parties.
 Perhaps most importantly, Dr. Barr also brings up the factors of evidence, bias, and expertise and how these change the nature of  clinician-client conversations.   -------------------------------
 HIGHLIGHTS   04:50 Communicating ideas of money and cost
 06:51 Discussing issues: Emotional undertones and actual prices
 08:47 Showing discomfort: Real world examples
 15:23 Solutions and tips to improve current communications practices
 20:10 Reflections on evidence, bias, and expertise
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