Creative Conversational Marketing (audio)

Drift Chat Tutorial: Upgrade your Drift Chat Playbooks with Actions

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Synopsis

Need some help with Drift or Conversational Marketing? Hop on over and learn more about what we do for companies just like yours: http://goo.gl/WDyR7H Here’s a link to the Conversational Marketing / Chatbot Template: https://1mpul.se/2GheSrH VIDEO TRANSCRIPTION: Today we're going to talk about how to upgrade your playbooks so that you can start leveraging goals throughout the entire chat experience. A lot of times what happens is you have these different playbooks that are running different things all for some intended outcome except now we're getting to the point where you can start to branch quite effectively in drift and what we're trying to accomplish in a lot of cases is qualifying or disqualifying, but maybe you don't want to send them straight through to a goal. You want to create actions throughout the entire journey, so drift has done is they've created a feature called actions where you can now mark someone as a chat qualified lead or give them a lead stage throughout the entire chat journey. So y