Heart Filled Holidays

Since creating and enjoying holidays involves other people that means we need to talk to them. This week we'll be looking at some when, why and how to do that. We'll even bring back noted communication authority, Lisa Giruzzi, who will explain why "It's Not What You Say, it's What They Think it Means. Effective communication is way more about listening than speaking, and more precisely it is almost entirely about the listening of the person or people to whom you are speaking. Join us as Lisa shares strategies for helping people to hear what you are saying and avoid those pesky miscommunications that cause stress and heartache.