Frazis Capital Podcast

Brian Hartzer joins us to talk about his new book 'The Leadership Star', available from Amazon.  Brian was CEO of Westpac from 2014-2020. For those who don't know Westpac is Australia's second largest bank with over $800 billion of assets.  Brian discusses his 'Leadership Star' framework and pivotal moments in Australia's banking history. Brian also shares his views on cryptocurrency, neobanks, alternative lenders, the Buy-Now-Pay-Later movement, and the future of financial technology more broadly.   Timestamps 00:05 – Introducing Brian 03:15 – Brian's new book: ‘The Leadership Star: A Practical Guide to Building Engagement’ 06:00 – Shifting from management consulting to running ANZ’s credit card business 08:25 – Brian’s perspective on the evolution of credit cards in Australia 10:25 – The five c’s of leadership: care, context, clarity, clearing the way and celebrate 11:05 – Why the phrase ‘I’m just a teller’ is a sign of bad management 13:00 – Why cleaners are the most important workers at D