Ccw Digital: A Customer Service Online Platform
Ep. 159: WSJ And NYT Bestselling Author Shep Hyken On Improving Customer Loyalty
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:28:06
- More information
Informações:
Synopsis
Chief Amazement Officer, Shep Hyken and CCW Digital Senior Analyst, Matt Wujciak discuss the top takeaways from Shep's new book "I'll Be Back: How to Get Customers to Come Back Again & Again." Topics include: -Shep's number 1 business measurement leaders should be monitoring -Why loyalty programs don't always drive loyalty -Technology driven personalization vs the human touch -Leveraging consumer behavior trends to creat marketable customer experience (and so much more)