Agency Journey

After every project, we collect feedback, brainstorm ideas, and discuss how we can improve our services. Back at the beginning of 2021, we transformed our client journey and added in a discovery project called "The Blueprint".Why did we do this?The Blueprint is the discovery project that allows us to fully understand the agency's pains, frustrations, challenges, and goals for the project. We've received a lot of amazing feedback, and many agencies have even reverse-engineered our process and implemented it at their agency. On this episode of Agency Journey, Gray joins Andrew Dymski, CoFounder at ZenPilot, to discuss our Blueprint process and what agencies have learned from it and implemented it in their organization.Topics discussed in the episode: ZenPilots Client Journey - Blueprint, Implementation, Optimize The ZenPilot's promise - "Move from chaos to clarity" 3 core systems every agency needs - technical, procedural and behavioral The purpose of the Blueprint and why agencies need to implement a discovery