That Bad Review With Adrian Easdown

Irene Viergever, the After-Market Sales & Marketing Manager for global company Thetford, relocated to Australia from the Netherlands five years ago to pursue her dreams. With a strong focus on personal connections and providing high levels of customer service, Irene is inspiring others to look for ways to constantly improve and grow the Caravan and Camping Industry. In this week’s ... Read More The post 67. Irene Viergever from Thetford on Product Quality Assurance, Young Leaders Fostering Positive Relationships within the Industry and Journaling as a Daily Motivator appeared first on Adrian Easdown.

Amir Harpaz is the co-founder & CEO of Book Outdoors, Board Member of the Florida & Alabama Association for RV Parks & Campgrounds, and Vice President of Harp Development. Amir was invited by Newbook to speak at the Tourism Innovators Conference held at the Gold Coast in June this year, where Adrian was fortunate enough to spend a bit of ... Read More The post 66. Amir Harpaz on: Industry Dilemma Solved by Book Outdoors, the Issues with 100% Occupancy & the Millennial takeover of the American RV Industry appeared first on Adrian Easdown.

Paul Bambei is the President and CEO of the Association of RV Parks & Campgrounds (ARVC), based in Denver, Colorado.  Adrian was fortunate enough to catch up with Paul at the Tourism Innovators Conference held at the Gold Coast in June 2019 and chat with him about the parallels and differences between the Australian and American markets. In this week’s ... Read More The post 65. Paul Bambei – CEO of ARVC on The Pros and Cons of Emotional Decision Making, the Growth of a Recession Proof Industry & Attracting Diverse Minority Groups appeared first on Adrian Easdown.

Content Creators Aaron & Jules Davenport have a passion for the tourism industry, sharing and documenting countless travel adventures with their three young boys. Together this collective of fun-loving explorers are known in the caravanning and camping industry as the Travelling Family Circus. In this week’s episode, Aaron, Jules & I chat about their family’s mission to inspire other families ... Read More The post 64. Travelling Family Circus, the Real Life Classroom & Handling Negative Feedback the Right Way appeared first on Adrian Easdown.

Dr Christopher Warren is an award-wining industry expert on sustainability, dedicating his time to better understanding how we as humans can significantly reduce our carbon footprint. Christopher realised many years ago that there was a large void of inaction in the area of sustainability and decided to make his own contribution. In this week’s episode, Christopher explains that while many ... Read More The post 63. Christopher Warren on Sustainability in Tourism, understanding your Carbon Footprint & breaking through the Green Ceiling appeared first on Adrian Easdown.

While safe players within the Start-Up Industry believe it’s best to focus energy on one start-up at a time, Mike Hill founder of multiple successful start-ups, believes timing should be the dictator behind grabbing hold of an opportunity and running with it. When Mike Hill hears someone complain about a service, or lack thereof, he would never dream of tuning ... Read More The post 62. Mike Hill, Co-founder of Aircamp on the Timely Birth & Death of Start-ups, the Instant Generation & the Effects of Social Media Marketing appeared first on Adrian Easdown.

Chris Hartley, CEO of Global Hotel Alliance shares the importance of providing a global voice to independent and family owned hotels and hotel collections. Adrian and Chris discuss the history of the hotel industry and the increasing need for local, privately owned hotel businesses to pool resources to compete with mega brands. They chat about the important role Artificial Intelligence ... Read More The post 61. Chris Hartley, CEO of Global Hotel Alliance on Global Audiences, Artificial Intelligence & Millennial led Sustainable Tourism appeared first on Adrian Easdown.

This week Steven Wright, CEO of BIG4 Holiday Parks chats about his incredible career rubbing shoulders with some of Australia’s finest sportspeople. We discuss Steven’s experience in dealing with industry disruptions and his tendency towards taking educated risks, all while trying to be the most authentic version of himself. Each Monday, join Adrian Easdown as he has enlightening chats with ... Read More The post 60. Steven Wright, CEO of BIG4 Holiday Parks on Dealing with Industry Disruption, Risk Appetite & Being Your Authentic Self appeared first on Adrian Easdown.

Turning a passion into a career is a dream for many people, one that may seem impossible when stuck in the daily grind of life. The caravan and camping industry however, is one industry that offers a multitude of opportunities and an incredible network of individuals and organisations, that not only support everyday people to make life changing career transitions, ... Read More The post 59. Transforming a transient client base into a thriving repeat community, industry awareness & catering to niche markets appeared first on Adrian Easdown.

The acquisition of Top Parks by Discovery Parks in 2018 resulted in the creation of Australia’s largest network of holiday parks. In this week’s episode we chat with Laura Cocking the Top Parks Business Development Manager (BDM) for WA, NT, QLD and Northern NSW. With Laura responsible for the business development for almost half the country, her understanding of the caravan and ... Read More The post 58. Laura Cocking on capitalising on mentorships, industry networking & emerging trends appeared first on Adrian Easdown.

Children of parents who operate holiday parks often learn the trade by default, never actually realising the opportunities the lifestyle presents until they spend time away from the industry. No one knows this better than Dan Fraser, owner operator of North South Holiday Park in Christchurch, New Zealand. Each Monday, join Adrian Easdown as he has enlightening chats with successful ... Read More The post 57. Dan Fraser on Holiday Park Life, the Importance of Travel & The Value of Virtual Assistants appeared first on Adrian Easdown.

Hotel guests expect so much more than just a bed to sleep in and a complimentary sliver of soap these days. What they really desire is value through experiences and personal connections. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running ... Read More The post 56. Nick Ellis on Leveraging Your Assets, Responding to Bad Reviews and Exceptional Experiences for Guests appeared first on Adrian Easdown.

Living life as a full-time traveller is dream of many. But does the reality live up to the expectation? Well, like a lot of things in life, the answer turns out to be yes and no. Welcome to That Bad Review. Each week accommodation industry leader Adrian Easdown talks to passionate people from across the industry who share their thoughts, ... Read More The post 55. Fancy Life as a Full-Time Traveller? Pro Podcasters Amy and Nick Share What It’s Really Like appeared first on Adrian Easdown.

When a company takes on a new project, there are so many factors to consider. Ingenia Communities have taken on the hospitality world with a level of ingenuity and dignity that should be presented as a model for other similar businesses to follow. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry ... Read More The post 54. Simon Owen on Engaging With Your Community, Encouraging Staff Feedback and Maintaining A Legacy appeared first on Adrian Easdown.

We’re entering the innovation zone here at That Bad Review. There are so many exciting changes occurring within the industry, and knowing the best route to take in order to benefit our businesses the most, can be a difficult feat. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If ... Read More The post 53. Implementing Automated Systems, Adapting To Changes In Customer Communication Methods and Embracing AI Technology with Shaye Illich appeared first on Adrian Easdown.

There are new exciting technological changes on the horizon for those within the hospitality industry. From customer check-in kiosks to revolutionary data input systems, we’re heading full pelt into the 21st Century. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running ... Read More The post 52. Embracing New Technology, Using Feedback To Implement Change and Recognising The Bigger Challenges Ahead with Peter Buttigieg appeared first on Adrian Easdown.

The modern age has seen great changes within the hospitality industry. From the advancement and use of technology to the diversity and shift in the caravanning demographic, big changes are occurring. Keeping up is half the challenge, and understanding how to navigate those changes is something of an art, and takes a bit of experience. Each Monday, join Adrian Easdown ... Read More The post 51. Danella Mitchell on The Changing Expectations of Guests, Technology’s Role Within The Industry and Prioritising Staff Training appeared first on Adrian Easdown.

Each Monday join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other sort of hospitality-based business, this podcast is perfect for you.  In this landmark 50th episode of That Bad Review, I had the pleasure of speaking ... Read More The post 50. Having Pride In Your Work, Avoiding Mediocrity and Asking The Right Questions with Bill Walshe appeared first on Adrian Easdown.

Looking back at what made our childhood holiday memories so special can be a helpful tool for us in the industry in creating memorable experiences for our guests now. Welcome to That Bad Review. Each week accommodation industry leader Adrian Easdown talks to passionate people from across the industry who share their thoughts, experiences and lessons learned from the good, ... Read More The post 49. Drawing on Childhood Holiday Memories to Create Memorable Holiday Experiences Now, with Peter Easdown appeared first on Adrian Easdown.

Technology can make or break any business in today’s digital world, which is why it is imperative you have the right system supporting your business. Each Monday join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other ... Read More The post 48. Live from the RMS Park User Event: Technology, Providing an Experience and Using Guest Data to Push Your Business Forward appeared first on Adrian Easdown.