3 Books With Neil Pasricha

Chapter 7: Vishwas the world's greatest Uber Driver on setting your own standards and sharing secrets of stellar service

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Synopsis

In this Chapter of 3 Books, I jump into the backseat of Vishwas Aggrawal's Uber and take a trip you won't soon forget.  This is a story about setting your own standards in a world constantly hammering us into "human resources."  This is a story about setting your own winning lines in a world that wants us to be widgets. This is a story about raising the bar for yourself and deeply valuing the human connection and love that has the potential to exist between every single one of us.  Uber has no formal leaderboard, reward mechanism, or pay-for-performance tied to driver rating. So why would Vish care? Why would he care about giving thousands of rides and pouring in day after day of high-end customer services to establish an incredible 4.99 rating? Why would he clean his mats between every trip, only eat raw vegetables in his car, and develop masterful scripts that help riders feel deeply valued in the middle of their busy days? Why bother? Join me in the backseat of Vish's Uber as we slowly circle closer and cl