Joe Hackman

When you have a mediocre customer experience, you probably forget about it the minute you're done. When you have a bad customer experience, you might take upon yourself to warn others. When you have a great customer experience you may become an evangalist for the company you just did business with. Most of us would prefer to be known for a great customer experience and this episode will explore what it takes to deliver this to your customers.Join host Joe Hackman and customer experience specialist Jeannie Walters as we explore what is involved with delivering a great experience to your customers. Jeannie is CEO and Founder of Chicago based 360 Connext.

Melissa Mahoney was one of the participants on the Discovery Channel: Out of the Wild: Venezuala. She showed incredible patience, determination while maintaining a very positive attitude during the adventure. It was a test that many people would probably want to experience but very few would complete. Meslissa is a humble and un-assuming leader and a great example and role model to others. Listen as Joe Hackman and Melissa discuss what it was like being on the show and what inspired Melissa to do so well.

Frequent co-host Gini Dietrich and Joe discuss the Inbox Zero phenomenon and how it and other measures influence productivity.

Joe Hackman catches up with Adriel Hampton of NationBuilder to get the details on the latest features.Adriel Hampton is chief organizer at NationBuilder and founder of Gov 2.0 Radio. At NationBuilder, he works with consultants and NationBuilder customers around the world to help drive success with the world's first Community Organizing System.

Danny Brown VP of Partner Strategy at Jugnoo joins host Joe Hackman to discuss what Social CRM is and why you might want to use it.  More about our guest: Danny Brown is the VP of Partner Strategy at Jugnoo, an Internet and media technology company helping make the social web simple, accessible and monetizable for all. An award-winning marketer and blogger, Danny is recognized as one of the leading marketing bloggers in the world and syndicated across the WebProNews, Newstex, AllTop and Social Media Informer networks. It tops the Hubspot Hot 100 Marketing Blogs list, and was one of Social Media Examiner's Top 10 Social Media Blogs in 2011. He is the founder of For Bloggers By Bloggers, a free blog resource center helping bloggers take their content and goals to the next level.