Outsource Accelerator Podcast With Derek Gallimore

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/428   Callhounds  Derek speaks with Mary Lupisan, Chief Marketing Officer of Callhounds, a Philippine-based BPO and Call Center solutions provider. The firm has gained notice by growing to 2000 staff in just over two years.  In this episode, Derek and Mary discuss the circumstances that led to this rapid growth and how Callhounds offers its personalized touch to BPO solutions.   References: Web: Callhounds Email: sales@callhounds.com Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have comp

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/427   Outsource Accelerator In this episode, they talk about outsourcing, global employment, and Derek’s lifestyle as one of the high-caliber Western entrepreneurs that spend significant time in South East Asia. Derek Gallimore is the Chief Executive Officer (CEO) and founder of Outsource Accelerator “and is regarded as a leading expert on all things outsourcing.” Outsource Accelerator is Derek’s “third business [that] bootstrapped all businesses.” It’s a marketplace representing a $250 billion offshore outsourcing market. This firm has been going for six years and is becoming successful in the offshoring industry.     References: Web: Bamboo Capitalist Email: general@bamboocapitalist.com Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/426     Sourcefit Derek Gallimore talks with Andy Schachtel, the President and CEO of Sourcefit. Sourcefit is a Philippines-based BPO firm focused on providing custom offshore staffing solutions. In this episode, Derek and Andy discussed Sourcefit’s beginnings, expanding to the Dominican Republic, EOR and PEOs, and building an offshore team.        References: Web: SourceFit Email: contact@sourcefit.com Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most no

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/425   Agility Staffing Solutions  Derek Gallimore interviews Rob Brough, founder and CEO of Agility Staffing Solutions and Healthscope Services.  In the episode, Rob discusses offshoring in the healthcare industry and doing offshoring effectively, from building the right teams to making processes work.   References: Web: Agility Staffing Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/424   ACXPA  Derek Gallimore interviews Justin Tippett, founder and chief executive officer (CEO) of the Australian Customer Experience Professionals Association (ACXPA).  In the episode, Justin talks about the customer experience (CX) industry and how broad and far-reaching it is. He also tells us how customer service has evolved to what we now refer to as customer experience.   References: Web: ACXPA Li: Justin Tippett Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this rev

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/423   Taking a peek into the future of work Derek’s guest in this episode, Alan Hosking, has been tackling the future of work for more than 20 years now. And he takes everyone in an interesting conversation as to how the future of the workplace would look like after the whole world threaded the seemingly treacherous waters during the pandemic.   Alan is the publisher of HR Future, an award-winning magazine that began tackling the future of work long before the Covid-19 pandemic hit. He is also an experienced leadership development coach.     References: Web: HR Future Email: Alan Hosking Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Bo

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/422   Derek is interviewed by Jonathan Westover of Human Capital In this special episode, instead of Derek Gallimore doing the interview, it is the other way around. He comes in as a guest on Jonathan Westover’s Human Capital Innovations (HCI) Podcast.  Jonathan is a three-time bestselling and award-winning author. His expertise is human resources, innovation and the future of work – topics that intersect and resonate with Derek’s active push for outsourcing as “the most powerful business tool.”  Jonathan’s experience on human resources, staffing and employment, paired with Derek’s future-forward perception of the future of work, becomes an insightful and informative conversation.    References: Podcast: Human Capital Innovations Podcast Li: Jonathan Westover Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/421   Rocket Station Virtual Assistants Do they speak English? In this episode, Rocket Station Virtual Assistants’ chief growth officer candidly shares how this question pops up way too often every time he talks to companies that are curious about acquiring outsourced services. In a span of 40 minutes, Derek and Greg exchange their experiences by answering questions like this. Both of them agree that everyone has a general idea of outsourcing, but the concept is so complex that many questions surround it.  While both have in-depth knowledge of outsourcing and years of experience to back it up, their lines of expertise are very different. Derek is focused on generalist outsourced service, and Greg caters to a specific market. Interestingly, their conversation gives a 360-degree view of the outsourcing industry.      References: Web: Rocketstation Email: discovery@rocketstation.com Outsource Accelerator    

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/420   FHMoms In this episode, Derek Gallimore talks to MK Bertulfo, founder and chief executive officer (CEO) of FHMoms (short for Filipino Homebased Moms). FHMoms started as a Facebook community group that offers professional advice and programs that help equip stay-home mothers with skills that could help them land and thrive in freelance jobs. In 2020, MK came in as a guest on the Outsource Accelerator Podcast. Back then, FHMoms, an online community established by MK to support freelancing mothers had 145,000 members. After three years and a pandemic, FHMoms is now 444,000 members strong.  Since Derek and MK’s last conversation, FHMoms developed into a support group that offers comprehensive assistance and education to Filipino women in the Philippines and all over the world.     References: Web: FHMOMS FB:  FHMOMS Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/419   Year in review As 2022 comes to an end, Derek Gallimore takes the opportunity to extend his heartfelt thanks to The Outsource Accelerator Podcast listeners.  In this special episode, Derek gladly reports on the Outsource Accelerator’s performance in the year that has passed. He also talks about milestones that have been marked by the growing Outsource Accelerator team.  He closes this 10-minute episode with his projections for 2023.    References: Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/418   Origo BPO In this episode, Derek Gallimore speaks to Yassin Shaar, Strategic Partner and Chief Executive Officer at Origo BPO. They also talk about how outsourcing enables entrepreneurs, and Yassin also shares how the Philippines became his “land of opportunity.”  Nine years later, Yassin leads Origo BPO as its chief executive officer. The Australian-owned business process outsourcing (BPO) firm employs over 300 people, 80% of whom are from the Philippines. The firm services mid-market companies in English-speaking countries.  References: Web: Origo BPO LI: Yassin Shaar Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discove

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/417   WebHelp In this episode, Derek Gallimore chats with WebHelp South Africa’s managing director Tammy Chetty.  WebHelp is a 20-year-old French-owned business process outsourcing (BPO) firm that predominantly offers customer service – allowing them to offer various languages and varied skill sets to their clients in over 50 countries.  In the next 40 minutes, Derek and Tammy talk about how the Covid-19 pandemic created an opportunity for South Africa’s BPO industry to expand rapidly.   References: Web: Webhelp LI: Tammy Chetty Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/416     CRDLE Derek Gallimore speaks with Valerie Bowden, Founder and Director of Business-to-Business (B2B) marketplace CRDLE. CRDLE (pronounced as “cradle) is an Ethiopian-based platform that connects African brands to the world. It contains everything that the region has to offer, from physical products — like T-shirts, coffee, and vanilla — to remote assistance and outsourcing agents.  “It’s an Alibaba-like alternative,” cited Valerie. In this episode, Derek and Valerie talk about their common love for traveling, Africa and its riches, and how Ethiopia has been gradually rising as a top tech outsourcing hub in the world.    References: Web: CRDLE Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/415     Arcanys Derek Gallimore talks with Frederic Joye, co-founder and president of the premier Swiss software development outsourcing firm in the Philippines, Arcanys. Arcanys specializes in building proficient and dedicated development teams for startups and larger enterprises. This tech outsourcing provider meets the demand for powerful software capabilities by utilizing adaptable solutions that assure continuity.  In this episode, Derek and Fred discuss what sets offshoring in the Philippines apart from other countries, the latest technological environment, and how Arcanys provides top-tier development teams that help clients meet their goals.     References: Web: Arcanys Email: Fred Joye Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/414   Digital Nomad Derek Gallimore speaks with Jimmy Narraine, best-selling Udemy partner, corporate trainer, and digital nomad. In this episode, Derek and Jimmy talk about what it means to outsource while working remotely and “how to do it more effectively and efficiently and how to become a better remote leader.” They also talk about globalization and a little bit about global employment.     References: Web: Jimmy Naraine Udemy: Jimmy Naraine LI: Jimmy Naraine Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/413   Humans in the Loop Derek Gallimore talks with Iva Gumnishka, CEO of Humans in the Loop. Humans in the Loop is an AI annotation company that employs refugees and other disadvantaged individuals from around the world. The company is “a part of the impact sourcing industry [with a] mission to provide remote work opportunities to refugees and conflict-affected people in the Middle East … and other locations as well.” Humans in the Loop provides help to underprivileged people through employment opportunities with the remote work it offers. The company’s name was chosen in part because “it’s very useful for SEO and for people finding [the company] as they’re looking up what Humans in the Loop AI is,” and partly because “it includes the social element of including humans in society and integrating them into the market.” In this episode, Derek and Iva cover impact sourcing and how it helps the less privilege

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/412   Corpshore Solutions Derek Gallimore speaks with Frank Prempeh, founder and CEO of Corpshore Solutions. Corpshore Solutions is a global business process outsourcing (BPO) management consortium and solutions provider for businesses of all sizes. It helps companies scale, explore, and use leading-edge technologies to their advantage. In this episode, Derek and Frank talk about the outsourcing scene in the Dominican Republic; why Corpshore Solutions expanded its operations into the island; and how the locals received it.     References: Email: Frank.prempeh@corpshore.solutions  Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Dis

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/411   Trust The Process Derek Gallimore talks with Peter Liston, co-founder of the Australian outsourcing firm Trust The Process. The firm’s name drew inspiration from the slogan used by Philadelphia’s national basketball team, the Philadelphia 76ers, “trust the process.” Trust The Process not only helps small business owners connect with skilled virtual assistants (VAs) from the Philippines but also builds better processes for their businesses. Before venturing into the business world, Peter served as an officer in the Australian army. He leverages the experiences he’s gained from his time in the army in his outsourcing journey. In this episode, Peter and Derek discuss the importance of efficient systems and processes when building offshore teams.     References: Website: Trust the Process Email: peter@trusttheprocess.com.au LinkedIn: Peter Liston Outsource Accelerator     Start Outsourcing Outsource Acce

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/410   Derek and Outsource Accelerator Episode 410 of the Outsource Accelerator Podcast puts a bit of a twist on how the podcast’s episodes usually go. In this episode, Derek is the one getting interviewed by Jeffrey Feldberg, owner, co-founder, and CEO of Deep Wealth, an advisory firm that assists businesses toward an exit or liquidity event. Derek is the founder and CEO of Outsource Accelerator (OA), the world’s foremost authority in everything outsourcing. He is also the author of a book on the outsourcing industry, Inside Outsourcing. Derek’s company functions “like a TripAdvisor representing the outsourcing world [and lists] about three-and-a-half-thousand outsourcing firms.”   References: Website: Deep Wealth Podcast: https://podcast.deepwealth.com/ Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of t

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/409   Sprout Solutions Derek Gallimore talks with Patrick Gentry, co-founder and CEO of Sprout Solutions. Sprout Solutions is the Philippines’ leading human resources information system (HRIS) and software solutions provider for other businesses' HR needs. The company’s HR platform has helped revolutionize people management in the country and contributed to the overall improvement of the future of work. In this episode, Derek and Patrick discuss the complexities associated with payroll and payroll compliance in the Philippines. Their discussion highlights the development in the Philippines regarding payroll management, and how the emerging Web3 could potentially affect it.   References: Website: Sprout Email: patrick@sprout.ph Outsource Accelerator     Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Busine